10866 Washington Blvd. #447
Culver City, CA 90232
©2002-2012 Credit-Aid Software. All rights reserved. Reproduction, adaptation, or translation of this document without prior written permission is prohibited and is protected under the copyright laws. Credit-Aid Software is a registered trademark. All other trademarks are the property of their respective owners. Windows® is a registered trademark of Microsoft Corporation in the United States and other countries. Credit-Aid Software is licensed to install on one (1) computer. All sales are final unless otherwise stated in terms and conditions. Credit-Aid Software's intended use is to help automate the process of cleaning up your credit history reports. Credit-Aid Software is not sold in the State of Louisiana. Credit-Aid Software gives Credit Information, not legal advice. For questions about specific issues regarding your credit, please consult an attorney.
If your credit score does not improve in 90 days we will refund 100% of your purchase price (including shipping). To receive this refund, please provide us with your order number, receipt of purchase, plus credit reports and scores from all three bureaus (dated before and after 90 days).
Refunds are based on Software failure, not general dissatisfaction or lack of features. Please note that Credit-Aid Software’s Titles are available on a try-before-buy basis as “Free Demo” versions. We clearly post links to "free demos" and "video tour" on nearly every page of our web site because we encourage all users to download and evaluate all software before purchase. Refunds are provided only after our technical support team has assisted in your installation and the Software fails to function fully according to the technical team diagnosis. We will determine if a refund is necessary based on individual situations. Refunds are not available after 30 days from purchase date.
Please note that returns/refunds are not granted for the following criteria;
If your request for a refund falls under any of the criteria above, a refund will only be given at Credit-Aid Software’s discretion, and will incur a 15% Administration Charge.
*Credit-Aid Software is "designed for Windows 8, 7, Vista or XP." This information is displayed on the top of every page in our site. Credit-Aid will not run on a any other operating system -- including MAC (unless you are running Windows 8, 7, Vista or XP on an emulator program).
Links to this information are displayed on every page in our web site. It is also displayed and agreed to during product installation as part of the End User License Agreement.
Because the bureaus maintain individual credit files for each US resident, it is easiest when communicating to the Credit Bureaus communicate as individuals, rather than trying to combine communications and disputes.
When using Credit-Aid Software, it is advisable to create completely separate user profiles and completely separate request and dispute letters, rather than trying to copy and paste between spouses.
The main function of our software is to generate the letters needed for disputing items in your reports, submitting them “in writing” to the bureaus, keeping track of your progress, and keeping it all organized. Viewing your credit reports on the credit bureaus web sites is completely dependent upon your own computer’s settings and your ability to provide the information that they request.
We recommend using our software to create the report requests “in writing” so that you can create a paper trial. It takes the bureaus longer to items submitted in writing, which can often work in your favor. By law, we cannot go any further than that in offering specific credit advice, but for more information about the Credit Repair Process, please download our free booklet at www.credit-aid.com/booklet-form.htm.
Incidentally, while we are on the subject of credit reports: most Credit Reports ordered by consumers do NOT have credit "Scores." -- especially those ordered for FREE from the Annual Service, The scores are generally sold at a premium. Here below is an alternative source if you are seeking an actual credit "score".
As far as charging your clients for this service, we believe that if you go the extra mile for your clients, you will receive back more rewards (by way of closed loans, goodwill and word of mouth) than any small fee you might charge for printing and sending a few letters.
*Credit-Aid is an automated "INSTANT DOWNLOAD", but your download info will not display (and send) until YOUR bank has approved your purchase. This generally happens in approval. If you purchase through Paypal, you can log into your PayPal account at http://www.PayPal.com to see your order status. If you have purchased through Google please log into your Google Account at http://checkout.google.com to see your order’s status. If you purchase directly with a credit card, you will receive email notification when the order has processed, along with your download and activation info. If you have any trouble, please send us a friendly email and we will be happy to help you.
2/27/2008 We are now sending all downloads in the form of ZIP files. We now do this because Norton and other Antivirus products prevent downloads of exe setup files. If you have downloaded the entire zip file, it will open if you choose OPEN or RUN and inside the ZIP file is the Credit-Aid setup file. Doubleclick on the Credit-Aid setup file and in a few seconds the installer will start. Make sure you follow the defaults and DO NOT TRY TO CHANGE THE LOCATION WHERE CREDIT-AID WANTS TO INSTALL!
If you are double clicking on the file you have downloaded and nothing happens, or you get an error message that Windows doesn't know what to do with it, you probably haven't downloaded the entire file.
We test the links daily and they generally take 2 Minutes to download on standard DSL or Broadband, but occasionally your antivirus or internet settings on your computer may be preventing you from completing the download. If you are getting error when trying to download and install the software, here are the steps to take to correct this problem:
Delete the partial file you have downloaded
Delete ALL temporary internet files (Control Panel – Internet Settings)
Completely SHUT DOWN and RESTART your computer
Download the file again and remember to save it to your desktop. Make sure you have the full 13.2 megabytes. Once it has downloaded, you can check the file size by doing a right mouse click on the file itself and choosing PROPERTIES (with the left mouse button). If you have downloaded the entire file it should install perfectly.
If for any reason this does not work, please send us a friendly email to contact our support team with detail of the problem you are having, along with your order number (and the email you used during purchase and we will be happy to help you further. We want to help you.
If you do not see your activation letter in your SPAM or BULK email folders, please do not call our sales staff. They are in a separate location and they cannot help with technical matters. Contact our support team and we will be happy to help you very quickly, however, before you do, please read the following so we can help you.
We are able to resend activation details two (2) times -- or up to one (1) year from the date of purchase (whichever comes first). Please help us to find your order by providing the following information:
Please note that our system will only resend to the EXACT email address used during the original purchase. No exceptions.
**Please note that your software is licensed to use on only one (1) computer. We monitor how many times it's been downloaded, and if you've attempted to install it on more than one (1) machine. If you would like to install it on more than one computer, please contact us about purchasing additional copies at discount (ie; multi-user licensing).
We offer "limited feature / limited use" versions of our software to "consumers" at a consumer-level price. These versions are not useful for professionals.
Here is why our "consumer only" versions are not useful for professionals.
Our "Consumer only" scaled-down versions only allow 3 user profiles, you cannot add more names, you cannot delete them. You also cannot copy or reuse the letters (copying and pasting will not work). You will have no way to track your clients, so the software will be useless to professionals. Also you will have no product updates or support. "Consumer Only" versions are only sold to consumers.
Our professional software is affordable for any size office or budget you have.Our largest version, PRO-1000 will help 1000 of your clients to improve their credit scores for less than $1 per client. If you help one client to raise their score and close a loan, the professional software will have already paid for itself many times over. Plus, the good will you've generated by "going the extra mile" for that client will pay you back many times over in referrals.
Our Credit-Aid Professional software is very user-friendly.
We offer try-before-you-buy demo versions of our PRO software. If you would like to see how it runs and what it can do for you, we encourage you to download it.
If you have questions about our PRO software, you may also call our Corporate Sales Desk at (800) 944-1838.
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