NEWS: *ACTIVATION INTERNET CONNECTION ISSUE
(resolved 1/3/2010)

If you purchased and installed Credit-Aid Home Edition and cannot activate your software because of an error message that says "Sorry can't proceed make sure your internet is connected" this may be due to your firewall settings blocking internet access to programs. This issue affects a small portion of users.

Here below are the steps to fix this problem. (Additional resources are: http://www.ehow.com/how_5192847_disable-antivirus-protection-install-software.html and http://www.bleepingcomputer.com/forums/topic114351.html )

To solve this problem here our our recommended steps. Please update your Credit-Aid Software to the latest version by following the steps below. If that doesn't help, you may need to temporarily turn off your firewall.

a). How to update your software to the latest version

b). How to temporarily turn off or disabling your firewall

a). Updating your software to the latest version:

A: First download a new updated version of Credit-Aid by following these steps:

1. Close Credit-Aid Software completely.
   
   
2. Click on your Windows Start Button (it's located on the bottom left corner of your screen). Navigate to All Programs - Credit-Aid_Home. Inside the Credit-Aid_Home folder look for a file called "Check for Updates." Click on "Check for Updates."
   
   
3. Update your Credit-Aid Software from version 7.0.1 to 7.0.5 (or later) and then activate with your Key Code.

If you have Norton Antivirus or Norton Personal Firewall, click here.

b). Turning off or temporarily disabling your Firewall"

If you still are receiving the internet connection error, please try temporarily turning off your antivirus and firewall by following these steps:

1. Open your antivirus software from your task bar (by your clock). Right-click on the icon. Some antivirus software will require you to open up the software to stop it.
   
   
2. Select "Stop Protection." Although each antivirus protection is different, they will have some wording that means "Stop Protection." After you have stopped your protection, check this to make sure.
   
   
3. Click on the "Start" button in the left bottom corner. Click on "Control Panel" and then click "Security Center."
4. Look at your "Security Center." It will say that your virus protection is turned off. Next you must turn off your firewall, you will do this by clicking "Windows Firewall" at the bottom of the page. This opens a new window that will allow you to select "Off" to disable the firewall.
   
   
5. Complete your Credit-Aid product activation. When completed, turn your antivirus protection on by clicking on your desktop icon or by going to your "Start" button, then "Programs" and clicking on your antivirus protection software.
   
   
6. Turn on your firewall in the "Security Center." Run a virus scan and a spyware protection to make sure that your computer is still safe and free of spyware and viruses.

If you have NORTON INTERNET SECURITY or NORTON PERSONAL FIREWALL please visit this link for instructions to temporarily disable your firewall: http://service1.symantec.com/SUPPORT/nip.nsf/docid/2003071515220236

***For more detailed information about other popular firewalls and how to temporarily disable them to allow product activation, visit this page and scroll down to find your specific brand of firewall: http://www.bleepingcomputer.com/forums/topic114351.html

If you have tried the steps above and still have trouble, we can help:

Click here to email our support team or phone us at 1-800-257-1192 x 705. If you reach a voicemail, please leave a friendly message with details of the problem and exact text of any error messages and a phone number to reach you if we determine that phone support is needed. Please let us know if you purchased online or at a retail store.*

*If you purchased online please write from the email address associated with your product purchase.

*If you purchased at a store, please tell us which store and include your email address and product key.

*Providing clear details of any error or problem enables us to help you quicker!

We respond to all support requests within 24 hours (and generally much sooner). We want to help you.