Have a sales-related issue for Credit-Aid Home Software?
Need to download your software again?
Need help with 2 year Extended Download Service?
Need to reinstall Credit-Aid Home Software?
Need to have your activation key code reset?
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Credit-Aid Home Software is sold by RegNow/MyCommerce and TrialPay.
Yes, we created the software, but we do not handle consumer sales. If you purchased Credit-Aid Home Software in the last 5 years, you purchased from RegNow/MyCommerce or TrialPay and receipts were sent to you by them. Both companies have support staff to assist you with sales-related issues or if you purchased "Extended Download Service" to download your software again. Your receipts will show if you purchased the 2 year Extended Download Service (It's usually around $3) or CD during purchase. If you opted to save money and not purchase a CD or Extended Download Service, they reminded you to protect your investment by saving the setup file (your product) that you downloaded from them.
For all sales-related issues, requests to re-download, or to find out if you purchased Extended Download Service, please contact the company you purchased from. We cannot resend another company's order and we don't see their records. Here's their contact information:
TrialPay Shopper Support
Re-installing Credit-Aid Home Software:
The first thing you need is your original setup file. It's called "credit-aid_home_setup.exe." You downloaded it on your day of purchase. It would also be on a CD if you purchased one. You cannot reinstall without this file. Understand that software cannot be "copied" or "moved." It must always be "installed clean" from the original setup file or CD with no pre-existing data from the same program. Find your setup file. It's the only way to install software.
Steps to re-install:
Running the setup file for a "clean install" is the only way to install software. After that, do not move or copy that program folder. Otherwise it's like taking the engine out of a car. It will not work. Please don't try.
Credit-Aid needs a "clean-Install." If you are reinstalling to the same computer as before, you must delete the installation folder that may be left over from before. The old data cannot be there. You cannot keep old data. The uninstaller usually deletes this for you, but everyone's computer is configured differently, therefore: make sure credit-aid is not running, then navigate to drive C:\ and make sure there is no folder named C:\credit-aid_home. If there is, delete it. Make sure you haven't moved your installation folder anywhere else. Some people try to copy of move program folders from one hard drive to another or drag them to their desktop. This will never work and damages the installation, so please delete that folder. The only file that matters for install is the one called "credit-aid_home_setup.exe." You downloaded on your day of purchase. It would also be on a CD if you purchased one. You cannot reinstall without this file.
Shut down and restart your computer. Make sure you're logged into Windows as an Administrator. Turn off or temporarily disable firewall and security and make sure you have a good internet connection.
Run the setup file "credit-aid_home_setup.exe" and follow the onscreen prompts to install and activate the software. The activation key includes the dashes lke this XXXXX-XXXXX-XXXXX-XXXXX. Always use copy and paste from your original download letter instead of trying to retype it.
If you're installing on the same computer as before and you haven't made any hardware changes (new hard drive, new sound card, etc), there should be no issue and the software should activate just fine, however...
Wrong activation code/Incorrect activation code: This is exactly what it means. You're retyping the activation code incorrectly. Please use copy/paste form your original download letter. In some cases, this error message can also mean you've copied or moved the software from where it was first installed. See steps above about installing clean. Software cant be moved or copied. This is similar to taking the engine out of a car.
If you see any error message related to internet connection, not connected, firewall, etc: this means something on your compuetr, router, firewall or wifi connection is preventing the software from communicating with our server. There is no way to bypass this 1-step. So please correct the issue on your end. Disable firewall or security software and plug in directly to your router. Routers can also have a firewall. Some people have faulty wi-fi. If it's a laptop, you might also try moving it to another location like a friend's house or a Starbucks. We understand that a connection or security issue can be frustrating, but we're not able to help with those. They are entirely on your end and the reasons for them are endless.
If you see an activation error message that says "This software is already installed on another computer:" this means that the software believes this is a new computer and not the same computer it was installed on before. A new hard drive or other software can cause this. Don't be alarmed. Write us a friendly support ticket (***from the same email you purchased with***), include the error message plus the activation key so we can reset it. Say "My name is _______ , can you please reset my key, it's ___________." Then we will be able to see who you are and we can reset the key, but please understand that we will not resend a download, as all sales are from RegNow/MyCommerce or TrialPay. If you do not have the original setup file you will not be able to reinstall. If you purchased 2 year Extended Download Service from RegNow/MyCommerce or TrialPay please contact that company for assistance to access extended download (see top of this page). Please remember your purchase was with one of those companies. We do not resend their orders. Versions change and get discontinued and we do not keep old software versions and we cannot resend a purchase you made with another company. If you'd like to buy the newest version 9 of Credit-Aid Home software click here for a fresh copy: www.credit-aid.com
NEW VERSIONS: You can always see what version of Credit-Aid HOME you are running if you run the software and click "ABOUT". We've been selling Credit-Aid Home software for many years and every few years we release a new versions to add features and keep current with changing laws. Buying one version of software in one year does not entitle anyone to free upgrades to future versions. Yes the software does have an "update" button for bug fixes, but update and upgrade are very different things. If you have an older version of Credit-Aid HOME and wish to upgrade to the newest version (which is currently version 9) visit this page and purchase the new version. Upgrading from one version to a new version requires a clean install. Any old Credit-Aid Home data will not be saved.