Credit Repair Cloud is the world’s most advanced credit repair software. It helps you to grow and scale a profitable credit repair business. It’s user-friendly, with videos and instructions in every page, but there are still steps to learn. That’s why everyone starts with a 1 month free trial. Take time to read and understand the steps of the software. Always practice any new task with your Sample Client and never learn with a live client.

Just getting started? You must-read these:

• New User FAQ – *Recommended for all new users
• Recipe for a lucrative Business – *Recommended for new users
• Free Guides – *Recommended for new users
• Quick Videos – are in every page of our software.

Before writing a support ticket, take a deep breath and read the FAQ and Recipe:

Additional Help for New Users:

Live Software Training with Keenan

Get live assistance to set up your credit repair cloud, your website,  learn to process clients, import credit reports, add web lead forms your site, set up email addresses and more. Click here to schedule a session with Keenan.
*Recommended for all new users (Note: Keenan is a Software and IT Expert and he is awesome. This is not Credit Repair Education or legal advice).

Credit Repair Education for you and your staff

We recommend classes at American Credit Repair Academy.
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Our History

We created the world’s first credit repair software over a decade ago, a simple home software first called “Credit Doctor” which later became “Credit-Aid Software.” Mortgage brokers began to ask for larger versions for clients, so we launched a Pro version. Now, a decade later, technology has shifted, “desktop software” is over, and we’ve moved to the cloud. Credit Repair Cloud runs on the world’s fastest cloud servers, so you can work anywhere on any device and be far more productive. 

Welcome aboard and thanks for being a Credit Repair Cloud user. Your successful and profitable business is our goal!

Daniel Rosen
Founder, Credit-Aid Software
www.credit-aid.com

The Secret to a Lucrative Credit Repair Business

Traditionally, a credit repair business follows a subscription-model where clients pay you a monthly fee for “document processing” and “credit education.”  When we think of subscriptions, we think of magazines, but another example are razor blades. Buy a razor and every so often you’ll to buy new blades for it. The “subscription” model is follows a simple proven recipe: If you can keep happy clients paying you monthly and a cost-effective way to attract more, your recurring revenue will quickly multiply.

 The “Recipe”

		Minimize your workflow to handle more clients in less time. This is why software is important.
		Focus on increasing client satisfaction (to extend the average client lifetime value.
		Increase your flow of leads (from affiliates, your website/web- lead-form), word of mouth or with pay-per-click ads).
		Monitor KPIs (Key Performance Indicators)
	When avg lifetime-value-per-client exceeds cost-to-acquire the client, you have a scaleable business!

Keeping existing clients happy (and maintain a low churn rate).

Increasing your flow of leads is definitely important, but always remember that the most valuable clients are the ones you already have. Keep them happy. Happy clients have the longest lifecycle and highest lifetime value (and they’re your best advertising).

Monitor the health of your business

Use your Business Dashboard to monitor your conversion rate, churn rate and average revenue per client, as these are the the KPIs (key performance indicators) that show the health and profitibility of your business.  Average revenue helps you to determine a budget for customer acquisition. Spikes in cancelations or high churn are indicators of unhappy clients and a problem on your team.

The first step with software is to understand the flow

After entering a client into Credit Repair Cloud, the work is minimal. The software automates and simplifies the work, keeps it organized, reminds you for follow-ups and the Business Dashboard monitors your clients, your affiliates, your team and the overall health and profitability of your business.  Using software will reduce your workflow and cost (which is important to scale a business), but software can only work if you follow the flow.

The Flow:

1. New lead appears in your credit repair cloud (from your website or your affiliate) or lead calls and you add them manually.
2. Your sales person converts that Lead to Prospect and then finally to Client.
3. Creating a client profile is when you sent client portal login details to the client.
4. Collect necessary documents from the clients: Photo ID, Utility Bill and Power of Attorney letter (optional)
5. Order all 3 reports and scores (usually the client does this with an online service like PrivacyGuard.com)
6. Examine the reports for for errors. If you’re using credit report import, tag and save all the items you wish to dispute.
7. Use the dispute wizard to create dispute letters to send to credit bureaus. Never dispute more than 5 items in a 30 day period. The biggest companies in Credit Repair limit disputes to 2-3 items per month.
8. Wait for 30 days while the bureaus investigate and respond.  Items are either removed or verified
9. If bureaus respond that the item is verified, challenge the verification. Lather, rinse, repeat.
10. Occasionally communicate with creditors directly. Same rules apply.
11. Add more affiliates that refer clients to you, add more team members to do the processing.
12. Keep clients happy so they will continue monthly service and they will tell others how awesome you are.
13. Monitor the business dashboard for trends such as unusual drop-offs of active clients or high churn rate as these are strong indicators of unhappy clients or a problem on your team.

Credit repair cloud has tools to manage your team, your clients, your affiliates (who refer clients to you) and to monitor the overall success and profitability of your business. It also has tools to communicate securely with clients and affiliates with a secure portal they can log into for real time status of the progress of your work. The beauty of the client portal is that it saves you from unnecessary calls asking for status updates. Click here to view portal demos.

The Bottom Line

Building a successful business does take work and testing. Credit Repair Cloud has all the tools to manage your business, to minimize your workflow and maximize profits and scalability.

Give ’em the pickle!

Your existing customers are your greatest asset.  Keeping them happy will increase your revenue and profitability.  Here’s 3 minutes of great and simple advice for anyone with customers.

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Using the Credit Repair Cloud API to integrate with other software

One of the most exciting benefits to cloud computing is that cloud applications can share data by API. It’s important to know that this is new technology for all software companies . You can only do a certain task by API if that API call actually exists.  Each software has their certain limitations and some may be for security concerns.  As a result, some don’t play well with others. All popular cloud based software companies are working to increase functionality of their APIs for what they can do.

Here are examples of how one of our biggest customers uses our API:

• Their Sales Team enter all new clients directly into their custom in-house CRM.
• Their CRM sends an API call to Credit Repair Cloud automatically creating a new client in Credit Repair Cloud.
• When they change a client’s status in their CRM (such as; client was suspended because he didn’t pay a bill, etc.), that client’s status automatically changes in Credit Repair Cloud.
• This same company handles their client payments and accounting with other software. They primarily use Credit Repair Cloud as a tool to handle the automation and organization of the credit repair work (and the secure client portal for clients to send documents and monitor status).

To build API integrations like these you’ll need a developer.  

Your developer will look at the various software you wish to integrate and see what’s possible.  To show your developer what API calls are available, show them the  the API pages in your Credit Repair Cloud.  For issues with any other company whose software you want to integrate with, it’s important to remember that they will have their own support team to help you.

Status of our API and FAQ’s about integrations

This is our year to focus on integrations.  This year we’ve enabled Credit Repair Cloud to talk with hundreds of other cloud applications including MailChimp, SalesForce.com, ZOHO, Infusionsoft, QuickBooks, FreshBooks, Zapier and more.  This week we’re launching a Mandrill integration to give you complete control over all the emails sent from your Credit Repair Cloud to your clients and affiliates.  This is the 2nd most requested feature we’ve ever had (after Credit Report Import).  We have many more planned.

Can Credit Repair Cloud process my client’s payments?  No.  Credit Repair Cloud is a great tool for credit repair and it does have basic invoicing and accounting tools, but it is not a payment processor and it cannot take your client payments. If you have a merchant account for credit repair, you already have tools from your gateway to accept payments and ACH transfers.  For our own recurring payments and billing we use a service called Recurly and they are awesome.  We don’t see or store credit card numbers. For certain high risk tasks it’s best to go to a company who specializes in such things.  If you use an online accounting system like QuickBooks or FreshBooks or your CRM, you may be able to keep your Credit Repair Cloud updated on payment status by API.  This is all up to you, your other software and your developer.  We are exploring the idea of adding payment processing functionality as a feature in the future, but we do not offer it at this time.

We just completed integration with Zapier. Zapier is like match.com for cloud apps and it’s AWESOME!  If you have ZOHO, Salesforce.com or another popular CRM or if you use QuickBooks or FreshBooks to manage your accounting, those applications (and many more) can talk to Credit Repair Cloud via our Zapier (in a shorter time without having to write code).

Adding new API calls and integrations is our primary focus this year.  If you have any suggestions of integrations you’d like to see, post them on our uservoice page by clicking Help & Support > New Feature requests.  Other users vote on them, we discuss them at developer meetings and many are added.  When they launch, we post them on the New Features Page.  This is how we grow.

Professional Resources

Need Credit Repair Education?  Visit American Credit Repair Academy for the 3 hour Credit 101 course and certificate.  It’s affordable and important to learn the correct steps and how they relate to the law.

Need Software Training?  Schedule a session with Keenan for 1-on-1 assistance to set up your account, set online agreements, import credit reports, set up a website and more. If you’re just starting out and need personalized help, we recommend Keenan.

Need Credit Card Processing?  Get a Merchant Account for Credit Repair. Process Credit Card Payments and ACH Transfers from your clients.

Need a website for your business?  Get a professional Credit Repair Business Site today!

Click here for more professional credit repair business resources. 

Getting started with Credit Repair Cloud

We provide you with tools and a roadmap for a profitable business. Our software helps you to manage and grow your business. Our guide books help you maximize your profits. Your successful and scaleable business is our goal.

If you’re NEW to  Credit Repair Cloud and want 1-on-1 Help:

*You won’t earn until you learn:  To have success, read the guides and watch the videos (on top of every page). We know you’re anxious to make money, but take time to learn first with your Sample Client. Don’t  learn with live clients.

These are a must-read for anyone starting out with Credit Repair Cloud

• Getting started
• Keep calm and go with the flow (of the software)
• Slow Down
• Getting Help
• Launching a business? Read our Free Guides
• Don’t try to reinvent the wheel
• How do I delete the Sample Client?
• How much should I charge my clients?
• Who orders the credit reports?
• Which dispute letter do I choose?
• Who signs the dispute letters?
• How many dispute items can I send at one time?
• How do I update a client’s records? Should I reimport after changes happen?
• Why am I sending everything by snail mail
• Can I change an agreement AFTER my client signs it?
• Why aren’t my secure messages being sent?
• Why is your website name and URL printing on top of my letters?
• Why is the text printing so small in my letters?
• How do I import a credit report?
• Ignore Old Wives Tales
• Set up Recurring Automated Payments!
• Can I get 1-on-1 assistance by phone?

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Keep calm and go with the flow (of the software)

Remember: A free trial is to learn the software and determine if it’s right for you.  Resist the temptation to start adding clients immediately.  If you do this, you’ll end up with angry clients and software you don’t understand. To have success with any software, you need to take time to understand the flow.

Please stop and read our Recipe for a lucrative business and our other guide books.  They explain the flow of the software and how to build a profitable and scalable recurring revenue business.  Then take it one step at a time and always learn with your Sample Client (and not a live client).

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Slow down

Slow down and learn the software.  Don’t add live clients in a hurry.  Any software has a learning curve. That’s why everyone starts with a thirty-day free trial. It’s a step-by-step process to build a profitable business.  Yes, we have users making millions of dollars, but must build a foundation first.  Slow down, reading the materials and learn each process first with your Sample Client.  We know you’re in a hurry, but you must build a foundation before you can have true successful business.  We are on your side.

• There are instructions and Quick Videos in every page in the software.
• Understand the flow of the software before you start to add live clients.
• Read our Recipe to scale to understand the flow of the software and how it grows your business (and profits).
• Read our User Guide. It explains every feature.
• Read this page of FAQs from top to bottom
• Always practice first with your Sample Client (and never with a live client).

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Getting Help

Getting help with Credit Repair Cloud

Remember, with cloud software, all users log into our same system, so it will always work the same for everyone (unless you’re doing something very strange or have computer or browser issues).  Our support staff are awesome (and attractive), but we can’t fix your computer, browser, router, WIFI, Modem, viruses, internet provider, etc.  Start by tuning up your browser, working with your sample client and viewing the instructions and Quick Videos in every page.

Got a question? Click here to send us a support ticket email and we will respond quickly. Please be sure to write from the master email address on your Credit Repair Cloud account.

Want live help? Schedule a free 1-on-1 session here https://www.creditrepaircloud.com/expert so we can help you personally!

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If you’re launching a business, read our free guides.

We especially recommend reading the Recipe for a successful business because it explains how the steps in the software help to scale a profitable business.

 

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Don’t try to reinvent the wheel

Study the the proven business models first.  Study the biggest players.  You know them.  The very biggest has the initials LL — and there are a few others who are generating hundreds of millions of dollars in revenue. Look at their sites, their pricing and the similarities — but NEVER copy any text or images from their site or you’ll get to know their attorneys. Just look and gather ideas. Yes, they are making millions. You can, too.  Just take it one step at a time concentrate on keeping your client’s happy. Structure your business so it’s built to scale, and you’ll quickly have your piece of the pie. Your assignment is to read the recipe to scale. Then read it again.

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How do I delete the Sample Client?

You don’t! The sample client is there to help you to learn. Always practice first with your Sample Client. Never learn with a live client.  The secret to profit in credit repair is growing your client list and keeping them happy (so they continue to pay you). Do not learn with live clients who may get upset if you’re “experimenting” with their records.  Resist the temptation.  Log into your Sample Client and try the task first with your sample client. That will be 5 minutes well spent. If you’re ever lost, there are instructions and Quick Videos in every page plus a User Guide!

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How much should I charge my clients?

The sky’s the limit, but in this business, you might actually make more by charging less. Remember, the goal is to scale your business. How do  you do that?  Slowly and methodically, with reasonable pricing, good service and happy clients who keep your service very long time (and tell their friends). Visit the Credit Repair Business Calculator and run some pricing projections.

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Who orders the Credit Reports?

Credit reports and scores change often, so a new client needs fresh new reports. Clients should order their own credit reports, so they don’t suffer a hit on their score.  We asked some of the biggest credit repair firms how they handle ordering reports. Here’s what they said:

• Most tell us that they have the client sign up at privacy guard.com and then they ask the client for the the login details and security word.

Credit Repair Cloud can import from 6 credit report providers. Users tell us that PrivacyGuard is what they like best. PrivacyGuard charges $1 for a trial with instant access to all 3 reports and scores (a real bargain). Their credit monitoring service is awesome, but remind them to cancel if they don’t want the monthly bill.

*Please note:  It its VERY important for your client to keep their credit monitoring subscription active for as long as they are having credit repair services. This gives you access to fresh updated reports and scores. It is also important to not have your client change report providers, because reports from a different provider cannot import into their account. 

Want to use OTHER credit reports? No worries!  You can use any credit reports that you like. Just visit Wizard 3 and watch the video that shows how to add disputes manually. It’s super fast!

 “Disclaimer: We are not a provider of credit reports and we are not affiliated with any credit report providers. Your client should order their reports directly with the Credit Report providers.” 

Then in the next month after items change, you DO NOT need to reimport any reports.  Just update the items manually with one click in the “Dispute Items” page. Click here for details on that:  How do I update a client’s records? Should I reimport after changes happen?

If you don’t want to use one of the 6 providers, or if you have a PDF report you can also enter credit report items manually.  A video called “Add credit report items manually” is here on this page:  www.creditrepaircloud.com/videos .

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Which dispute letter do I send??

Never add client details into the library.  Always log in to the client dashboard first and then run Credit Dispute Wizard 3.  From there, you can choose library letters and the wizard fills in the important details. All new clients start with the default round 1 letter (to the 3 bureaus). 

Here’s the flow of  Wizard 3:

• STEP 1 – All new clients start with the Default Round 1 letter (to the 3 bureaus).
• STEP 2 – Weeks later after you’ve heard back from the credit bureaus, you move on to Round 2 (where you can choose any letter in the library). 

Here’s more detail of the flow in Wizard 3:

All clients start with a Basic Round 1 dispute letter.  A Round 1 letter, is always written directly to Credit Bureaus and it’s always the same (and can be about several items, hopefully no more than 5).  The Round 1 letter in the Credit Wizard is easy and fast (and a no-brainer).

A few weeks or a month later (after the credit bureaus have responded to the Round 1 letter)…

If you want to send a letter  to a Creditor or Furnisher, then use Wizard 3 Round 2.  A letter you send for Round 2, 3, 4 and higher depends upon the situation and the response you received from round 1.

If you ever want to make any last minute changes to the letter. The last page of the wizard  is the “editor” to make any last minute changes you like before you print and save.

In rare cases where you need a letter that does not contain a dispute item. Visit the main Wizard page and choose the link below wizard 1,2,3 that says “Create a letter for a client (with no dispute items)”

If you’re NEW to Credit Repair or having difficulty, here are options for extra help:

Software and IT Support and Software Training from Keenan.  Our email support is free, and we have instructions and Quick Videos in all pages of the software, but if you’re having trouble or if you’re not a technical person, get personal tutoring and one-on-one assistance from Keenan. We recommend this for all new users. Keenan will be your personal IT department. He’ll fix  computer issues,  set up your Credit Repair Cloud, show you how to process clients,  import credit reports, and setup your site, your email, your web lead form and more. Be smart with your time and book a session with Keenan.  (*Note: this is not credit education).

Credit repair education and certification.  Take the Credit 101 class at www.americancreditrepairacademy.com. You and your staff can have a 3 hour course (by phone) and at the end everyone gets a certificate to put on the wall (note: this is not software training).

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Who signs the dispute letters?

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How many dispute items can I sent at one time?

Never send more than 5 dispute items to a credit bureau within a 30 day period. If you send more, you run the risk of having the letters all marked “frivolous” (which is not pleasant).  The largest credit repair company in the country (whose initials are LL) will send only 2-3 items per month to the credit bureaus.  This will gig e the best success rate and will also increase your client lifecycle and value. A higher success rate means happier clients.  This equals longer client lifecycle and higher revenue.  Isn’t that the goal?

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How do I update a client’s report? Do I re-import a
new credit report after changes happen?

If you’re using the import tool, you’ll want to import fresh new credit reports when you start work with a new client, but reimporting a 2nd time for the same client is not necessary and will cause extra work.  Also it’s important to note that IF you were to import again for the same client, you MUST use the same provider.  Otherwise you will get duplicate items.

The credit report import tools is a huge time saver and highlights what’s negative, so you can point and click to create your round 1 letter. When you send it to the bureau, include copies of the client’s photo ID and utility bill.  A few weeks later, the bureaus will send your client a letter notifying them if items have changed status.  Be sure to have clients forward all these letters to you.  At that point you “could” import again, but it’s easier and faster to visit the “Dispute Items” page and just click on the items that changed. This will update all the records in the software and the client portal. Then type the new scores on the client’s dashboard page.

Try it first with your Sample Client.

Here’s a video that will help:

 

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Why am I sending everything by snail mail?

Can’t i submit disputes electronically?  Unfortunately, that would be easy, but would not have good results.  The biggest credit repair company in America has hundreds of thousands of clients and they send paper letters by snail mail. Why?  Because it’s time consuming for the credit bureaus to handle in the time allowed. As a result, you will have better results.  Bottom line is this: Credit repair works best by paper mail.  It gives you a higher success rate.  A higher success rate means happier clients.  This equals longer client lifecycle and higher revenue.  Isn’t that the goal?

PS: Yes that is a real snail carrying a real mail sack across my desk. It took us 3 hours to get that shot.  Thanks for reading!

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Can I change an agreement AFTER my client signs it?

No, that would be unethical.  Did you really ask that?  Once you save an agreement to a client’s profile, it cannot be changed.

Generally speaking, most companies have 1 agreement with 1 set of pricing.  You can certainly have different agreements for your company, but please make sure the agreement is correct before saving it to a client’s profile.  You can change your “master” agreement anytime you like, but you cannot change an agreement that is already saved to a client’s profile. If you wish to change an agreement that’s already been saved to a client’s profile, the only solution is to delete that client and start over.

Agreements are not sent anywhere.  Clients see and sign the agreement at their first login to your client portal.  To see if a client has signed your agreement you can see this buy the icons in the Client list.  To see a signed agreement, visit My Company>Online Agreements>Digital Signatures or visit the Client’s Dashboard and click on the word “Agreement.”

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Why aren’t my secure messages being sent?

Secure messages do not send ever. That’s what makes them secure.

This is an unusual concept for many people to grasp because they confuse “secure messages” with “email.”  To make it clear let’s repeat that thought:  Secure messages do not send ever. That’s what makes them secure.  A user must log in to see secure messages.

Agreements work the same way: Clients must log in to see them.  They never send by email. They never leave our secure server. We patterned our secure messaging after Bank of America.  They send you an email letting you know that you have a message waiting for you, and that you can “log in” to your account to see it.

Credit Repair Cloud is not  an email program.  It doesn’t replace outlook.  You cannot write an email message in Credit Repair Cloud.  Use your own email for that.  The only “emails” that Credit Repair Cloud” sends are short generic auto-notifications with login details, updates and requests to “log in” for see a secure message.

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Why is www.creditrepaircloud.com printing on all of my dispute letters?

Why is the text printing so small in my letters?

Removing the website header and footer from your dispute letters

Dispute Letters should never have our URL creditrepaircloud.com printed on them.  If this is happening to your letters here is a very easy solution: The issue of our URL is printing on the top of your dispute letters is not caused by Credit Repair Cloud.  This problem is caused by your own settings in your web browser.  This link will help you to change the setting in Internet Explorer and FireFox so it will never happen again:  http://www.howtogeek.com/howto/the-geek-blog/prevent-firefox-or-internet-explorer-from-printing-the-url-on-every-page.  Is that link not helping?  Here’s another link that might be better for you: http://www.mintprintables.com/print-tips/header-footer-windows/  It takes about 30 seconds to change the setting — and your letters will always print correctly after that.

Is your text printing too small?

Are your dispute letters  printing with a font that’s too small.?  When you print dispute letters from Credit Repair Cloud, you’re essentially printing web pages from a web site.  A web site can’t control your printer. Browser settings (on your computer) or print drivers (also on your computer) are responsible for how it prints.   If text in printed Web pages come out too small, the likely culprit is the “Shrink to Fit” option, which Internet Explorer uses by default to try to squeeze the entire Web page onto a sheet of paper.  Here’s  a link to help guide you to change that setting: http://www.pcworld.com/article/2042126/how-to-fix-web-pages-that-print-too-small.html

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How do I import a credit report?

Importing a credit report is one of our greatest features. Unfortunately it’s the most challenging to learn because it happens outside of our software, on another company’s site and in another company’s web browser 9and we’re not affiliated with those companies). To complicate things more, the instructions to view the source are completely different for each web browser. This makes for frustrating support emails, because they are always about other company’s products.  The important thing is to learn with our Sample Client and Sample Report.  This will be 5 minutes well spent.  Never learn with a live client.

Here’s how to learn to import an online credit report:

1. Log into your SAMPLE CLIENT
2. Click on Import Online Credit Reports
3. Click on “Sample Report”
4. Follow the instructions in the sample report.   We have the instructions for each different web browser.

If the instructions in our site aren’t helping you, get personal tutoring and one-on-one assistance from Keenan.

This tool will import online reports from these 6 providers: PrivacyGuard.com (Users report that this one works best) enhanced.wellsfargoprotection.com (not recommended) IdentitySecure.com FreeScore.com FreeScore360.com Scoresense.com (not recommended) Want to use OTHER credit reports? No worries!  You can use any credit reports that you like. Just visit Wizard 3 and watch the video that shows how to add disputes manually. It’s super fast!

Disclaimer: We are not a provider of credit reports and we are not affiliated with any credit report providers. How you handle reports is between you and your client.

Most of these services listed above have a free trial that includes 3 reports and scores for $1. Your client should order their reports directly with the Credit Report providers. Most users have their client  sign up and provide login details for the report. Once you’ve imported a credit report for a client, You do not need to import a credit report again for that same client.  Update items later in the “Dispute Items Page.” Visit that page for a video.

Steps to import the FRAME SOURCE of the Report

1. You must use Google Chrome and install a Chrome extension called Enable Right Click Extension
2. Visit the provider and open the report in Chrome
3. When you’re in the report be sure to choose “View Full Report“
4. Do a right mouse click in the middle of the report
5. Choose “VIEW FRAME SOURCE” (NOT “PAGE SOURCE”)
6. Click and highlight all the source code, Copy as usual and paste into the Import page in Credit Repair Cloud.

Works perfectly! Here’s a video!

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Steps are:

1. Client (or you, on behalf of your client) will sign up for a free trial and access a 3 bureau credit report and scores.
2. Copy the code from the page and paste it into Credit Repair Cloud.  All the data will import from all 3 bureaus (no more typing!)
3. The negative items will be flagged and saved as dispute items for the letter wizard.

The first 3 bureau report (and scores) are free.  If your client decides to keep the “credit monitoring” service with that company, they will be charged $12-15 per month until they cancel that service.  We have no relation whatsoever to the credit monitoring services, so remember to cancel if you don’t want the service. They each have a free (or $1) trial.  To access your 3 bureau report and scores immediately.  To use this Credit Report Import feature you will need to use one of the services that are supported.  Credit reports come from hundreds of providers in many formats.  We are not adding additional providers at this time.

Want to use OTHER credit reports? No worries!  You can use any credit reports that you like. Just visit Wizard 3 and watch the video that shows how to add disputes manually. It’s super fast!

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Ignore Old Wives Tails

In the credit forums where lonely trolls lurk to discuss credit, you’ll hear some outrageous theories.  We’ve heard all the whoppers:

• “Write dispute letters in different fonts and different colors”
• “Use colored paper”
• “Use a ‘word spinner’ to jumble the words and trick “the system”.
• One company’s credit reports and scores are more accurate than another.

These are all silly wives tales. Just because someone wrote it on the internet doesn’t make it true. Credit repair isn’t about tricking a system. It’s about using the law in your favor and stating “facts.”  It’s about knowing that 8 out of 10 reports have errors and the errors will come off the easiest.  It’s about helping victims of identity theft.  It’s about educating your clients to handle their finances differently.  It’s about doing a service for your community. Yes, you can remove items that are accurate,but it won’t be by a trick, it is because creditors can’t always respond within 30 days, they may have lost the records and because time is on your side.

We have some very large companies using our software.  Companies that make millions of dollars a year.  Successful companies don’t pay attention to old wives tales.  They know that the only things that matter are:

• Never dispute more than 5 items per month, or the disputes will all be thrown out as “frivolous.”
• The biggest companies dispute only 2-3 items per month.
• If a items come back as “verified,” they challenge the verification.
• Sometimes they may also negotiate the items deletion.

The color of the ink, the style of the font or the color of your socks and what you’ve had for breakfast have no bearing on the success of the dispute letter.

In the great scheme of things, only credit bureaus that matter are Equifax,Experian and TransUnion. Any service that offers tri-merge reports,  scores and credit monitoring is a reseller of data for the credit bureaus.  Therefore their reports and scores are right from the horses mouth.  The only reason they would be different from one to another is that a score can fluctuate daily, depending on the status of your accounts.

The other fascinating thing we learned from the largest companies in credit repair:  They do not care about credit scores.  Scores are irrelevant.  All that matters is that you remove items.  That’s what you’re being paid to do: and to educate the client so they don’t end up in trouble again.

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Set up Automated Recurring Billing & Payments!

This is our most-requested feature ever! Say goodbye to manual invoicing. This new integration gives you awesome superpowers to set automated recurring client payments by credit card within Credit Repair Cloud!

ChargeBee is a leading recurring billing platform (and the most affordable we’ve ever seen). ChargeBee was founded by members of ZOHO, and their team are fantastic. This special integration is the first automated payment system ever designed specifically for the Credit Repair Industry!

Handles all common types of credit repair billing:

• Monthly recurring payments
• Pay-per-delete (triggered by status change)
• 1-time charges.
• Automated email notifications
• Dunning management for declined cards
• Invoice billing
• Client Signup with credit card from your website
• Collect payment at start — or delay until after “first work” (Round 1 letters)
• Syncs with Credit Repair Cloud accounting
• Compatible with Authorize.net and all major Gateways

Before you can signup for ChargeBee, you must have a Merchant Account Gateway click here for a merchant account for credit repair.

Once you have your Merchant Gateway, sign up for ChargeBee. It’s FREE for 30 days if you sign up from the link in My Company>ChargeBee.

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Got Browser Issues?

Are you experiencing slow service with Credit Repair Cloud. Are you having popup ads or other strange issues?  It’s not us – it’s… your browser. Seriously, if you are using Internet Explorer – don’t. If you’re using Firefox, Chrome, or Safari – awesome! But if it’s still slow try these three steps:

1. Shutdown and restart your computer. It frees up your computer’s memory and gives it energy to run fast and happy.
2. Delete temporary internet with free CCleaner – it’s a free program that cleans garbage (a.k.a, old versions of web pages) from your computer.
3. Download the newest version of a different web browser – this will let you know if something is wrong with yours. As I mentioned, we love Firefox, Chrome and Safari. They are all FREE (and much faster than Internet Explorer).

If you restarted your computer, cleaned it with CCleaner, installed the latest fast-browser and are still having issues with service, its time to file a support ticket. But look on the bright side, you’ve made it to the top 1% (well, at least the 1% of service issues that are actually caused by something in Credit Report Cloud and not the browser).

For more details on browser issues and support tickets click here.  Thanks for reading and fix that browser!

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Do I need my own website?

Not at all. You can certainly wait by the phone, or walk down the street wearing a sandwich sign…

But if you do want to have a credit repair business website – it does help potential clients see that you’re a legitimate credit repair business. Just don’t go out there hiring a website developer to build an expensive custom site – it’s way too expensive and not necessary. Try an out-of-the box solution that builds a credit repair website for you.

The easiest way to have a is My Credit Repair Site, because it’s quick and easy setup (and you know we like quick and easy).  If you have a Credit Repair Cloud account, add the “Web Lead Form” to your site, and when website visitors fill it out, they will appear as new LEADS in your Credit Repair Cloud. Cool, right?

Once your credit repair site set up, you’re ready to get revenue streams going on Credit Report Cloud. Cheers!

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I don’t like to write. Can I get 1-on-1 assistance by phone?

Like most software companies we handle support by email. We always respond fast during business hours.  If you want personalized 1-on-1 assistance, here are 3 resources for help by phone.

 

 

The sky’s the limit, but in this business, you might actually make more by charging less.

Remember, the goal is to scale your business. How do  you do that?  Slowly and methodically, with reasonable pricing, good service and happy clients who keep your service very long time.

Here’s an awesome Credit Repair Business Calculator for projections on pricing scenarios.

Credit Repair Cloud is the most advanced Credit Repair Software on the planet. It’s super-fast, intuitive and easy to use.  

All pages have instructions or Videos.  All  steps follow a logical flow.  It’s point-and-click easy and most people are set up in minutes.  As a rule, always learn with your SAMPLE CLIENT.  If you’re learning to use the Credit Report Import feature:  Learn with the SAMPLE REPORT.  Never practice or learn on a LIVE Client. 

If you’re having trouble getting started, we do have support by email (if you’re the account owner), but remember that support is limited if you’re on a free trial.  We recommend visiting the Quick Videos Page page first and our support pages.  If you aren’t a technical person and want a personal walkthrough or assistance in setting everything up, processing clients and learning to import credit reports or to set up your web lead form on your website, etc schedule a session with Keenan.

Overwhelmed?  Don’t worry.  

Take a quick look at the logical flow of :

• Receiving new leads
• Converting Leads to Prospects and then to Clients
• Steps for you and your team to simplify and speed up process.
• Importing Credit Reports
• Running the Dispute Wizard
• Portal access for Clients and Affiliates
• Communications
• Setting up your website to feed leads to your Credit Repair Cloud
• Tools to reduce data entry
• KPI Dashboard to monitor growth and scale your business

When you follow the flow, it’s easy and fast.  But if you stray off the path or do things the software isn’t meant for, strange things will happen.  When in doubt: stop and look at the videos and instructions in the page. They’re there to guide you.  Also remember, we’re on the fastest cloud servers on the planet but it’s all dependant upon your equipment and your web browser.   If something strange is happening, 99% of the time it’s a browser issue. Click here to purge and update your web browser.

Overview of the big picture

Your Company

• You’re the account holder.
• Set up all the options in the My Company Tabs
• Set all your email address, name and number options for automated notification emails – these are all controlled by you.
• Choose whether or not you wish to have an online agreement.  If you do, add your pricing to it.
• Create Team Member accounts for each of your employees. Choose appropriate roles and permissions for what they can do.
• You and your team always log in at www.creditrepaircloud.com/login

Clients and Affiliates

• Clients are the people who have hired you to perform Credit Repair.
• Affiliates are professionals (often Mortgage Brokers, Real Estate Agents, Auto Dealers, etc.) who have a constant flow of customers with credit issues.
• Some Users pay affiliates for referrals. Others get paid by affiliates, because it helps their own business.  However you structure this is between you and the affiliate.  We do not have any tools for affiliate payments at this time, however, you can definitely monitor success of an affiliate in your Business Dashboard.
• Clients and Affiliates will always log in at www.secureclientaccess.com.
• You can post secure messages and attachments for clients and affiliates.  The secure messaging is similar to the way your bank communicates with you.  A notification is sent to the client or affiliate asking them to login and see their message.  No data is sent. All stays on the secure server.  This is not a substitute for your own email.  It’s just for communicating and exchanging files in a secure manner.

Your website

• If you need a website, signup at www.mycreditrepairsite.com
• If you use our web hosting, a “getting started” email was sent to you. Click here for additional instructions.
• Add client and affiliate login buttons for your portal at www.secureclientaccess.com
• Add a Web Lead Form with the code you can copy from your MY COMPANY>WEB LEAD FORM page. You’kll need to paste the code into the html of your web page. Your web designer can do this for you.
• If you use OUR hosting, you will need to remove the generic contact form on the “CONTACT US” page and replace it with the script module from the Web Builder Toolbar, then paste the WEB LEAD FORM code into the box, save and publish.  We have a QuickVideo for this.

Payments

• Credit Repair has accounting and invoicing tools and will integrate with your QuickBooks, etc, but it’s important to know that we are not a payment processor or billing service.
• To accept credit card payments or ACH transfers from clients you must have a merchant account for credit repair. Click here .
• Remember to NEVER use PayPal for credit repair services.  They will ban you. Learn why.
• Once you have a merchant account, you will receive everything you need from the merchant account provider.  Most people add pay now buttons to their site or have links on their site that lead to a hosted page at the merchant account or gateway.  These do not integrate with Credit Repair Cloud.  Credit Repair Cloud is not a payment processor.  But if you do receive buy now button code to add you your site, you can certainly schedule a session with Keenan if you need 1-on-1 assistance configuring your site.

New Client Workflow

• Client visits your site, wants to learn more or sign up. He fills out the Web Lead Form.
• A New Lead appears in your Credit Repair Cloud with all contact information. You see a Facebook style notification and an email notification.
• Your salesperson follows up on the lead and either converts them to prospect (and sets a follow up reminder) or converts them to Client and fills out the rest of the Client Profile.
• In the clients profile:
  • Assign a team member(s) to handle credit repair processing and  communication.
  • Turn Portal Access ON
  • Set a User ID and Password for the client (remember to make them easy. Example:  Use client’s email as User ID and make password something easy to remember, like last name and birth year.    
  • Set the agreement for this client to sign at their first login.*
  • Click to send the login details to the client. 
• Client now logs in and  signs the agreement.  You now have a record of the signature in your MY COMPANY>Digital Signature tabs.
• The agreement is optional.  Ours allows for 1 signature at the end.  If you need a more complex agreement, send a PDF by email and turn the agreement option OFF in your MY COMPANY>CLIENT AGREEMENT page.

Team Member Workflow

• Each Team Member has Facebook style notifications for New Leads, Messages and Reminders on top of every page.
• The client list
  • The client list is color coded to show you all your clients and their status. It will show many details about clients including status of signed agreement, last login, etc.
  • Clicking on the client’s name opens their dashboard.
  • Clicking on the pencil icon and you can edit the client profile
  • Always start by getting 3 new credit reports for the client
• Client Dashboard
  • The client dashboard gives you an overview of the client’s progress
  • The charts and graphs will show you the status of the work you’re doing
  • If you have documents to receive from the client, upload them in the document section.
  • If you’ve saved letters for the client, see them on the “Client’s saved letters” link.
• The Dispute Items tab
  • Dispute Items tab shows all the items you’ve typed or imported from credit reports. You can change status of any item with 1 click.
• Credit Reports and Scores
  • You can enter the credit items manually, but it’s faster to import online credit reports.  
  • The only reports that will work are the ones we have listed. If you’re wanting to use a different kind of report, you’ll need to enter the items manually. 
  • The report provider we recommend is PrivacyGuard. We have no affiliation to PrivacyGuard and we are not paid by PrivacyGuard. They just work the best.  If your client signs up for PrivacyGuard, they receive all 3 reports and scores for $1. That’s a very good deal.  Just remind them to cancel if they don’t want to keep the service or be billed for monitoring.
  • Practice first with your SAMPLE CLIENT and the SAMPLE REPORT. Never try to learn on a live client. 
  • We understand that you may have an affiliate deal with a certain special Credit Report Provider who pays you to have your client signup with them. Please don’t contact us with requests to add them.  Very few types of credit reports can be imported. Each new one takes weeks of programmer hours.  The very best deal is the one that costs your client $1.  If you’re wanting to use reports from any other provider, you’ll need to enter the credit dispute items manually.  
• The Library Letters
  • There are over 100 letters in the library. Never type client information into the library letters always use the Wizard. 
• The Dispute Wizard
  • Use Wizard 3 to create the dispute letters.  It’s point and click easy and fast.
  • If you use the default letters, all will fill in and merge perfectly.  Most companies use the default letters and follow the flow.  This will save you much time. But if you try to use some obscure letters, you’ll end up having to edit when the letter is in the letter editor.  95% of the time all you need are the default letters.  The object is to work fast and not add time and complication.
  • Once you save letters, you can find them again in the Client’s dashboard.
• When new reports or responses are received:
  • When you receive an updated credit report it will show you which items have been deleted, updated, verified or removed.
  • You can import each new credit report, but it’s much faster to just update the few items that have changed on the Dispute Items page.  Videos and instructions are in the page.

Business Dashboard

• This dashboard shows a company overview with key performance indicators (KPI’s) to scale your business. It can be seen by any admin or a custom role with appropriate permissions.

Always remember:

• Never dispute more than 5 items in a month. Otherwise you run the risk of all disputes being marked as frivolous.  Avoid this at all cost.  
• FYI: We are told that large companies like Lexington Law only dispute 2 or 3 items per month. 
• Always learn a new skill with your sample client.  
• If you want to import credit reports always learn with your SAMPLE REPORT.
• Always watch the videos and read the instructions in each page, they are there to guide you.  
• The free trial is to give you time to learn the software and see if you like it.  It’s not intended to run a business for free.
• Please don’t signup for multiple free trials.  We monitor our system and IP addresses.

Support

• If you need technical support click here. We will help you fast by email if you are the account owner writing from the same email address you signed up with. Be sure to include all appropriate details. Please no support tickets from cell phones.  We rarely understand them.  We need details of what you’re doing, what went wrong, Your User ID, Clients name, Error messages, screenshots, etc.  Help us to help you!  
  
• Need a personal walkthrough or Software Training or Assistance to setup your account, your website, web lead form, importing of credit reports, etc?  Book a session with Keenan.  Keenan is awesome!

We wish you great success with your business!

This page of Quick Videos will help you learn to use your Credit Repair Cloud.

Quick Videos are also posted in many of the pages in credit Repair Cloud. Just look for this link in the top right of the pages: to learn how to do any task.  We recommend watching all the Quick Videos.  Click here:

Our favorite 10 features. They increase productivity while making it fun to use.

Credit Repair Cloud is a web-based Credit Repair Software and CRM for, mortgage brokers, realtors, CPAs, Auto Dealers, Attorneys or anyone starting a credit repair business. Credit Repair Cloud is the world’s most advanced credit repair software, running on the world’s fastest cloud servers.  It’s built to increase productivity and revenue, manage your entire business, your team, your clients, your affiliates and your leads from one intuitive interface.  Since it lives in the cloud, there’s no software to install. Your team, clients and affiliates and leads have instant access from any internet device.

These pages serve as a “Getting Started” guide to set up and start working with your Credit Repair Cloud Account and ongoing reference for day to day use of your Credit Repair Cloud.

Getting started with Credit Repair Cloud

Congratulations on signing up for Credit Repair Cloud!  At signup, you were sent an email with your User ID and Password (that you created). If you have any trouble logging in, remember that User ID’s and Passwords are case sensitive.  They cannot contain spaces and must always be typed the same way.

Here’s how to get started in under 10 minutes.

1. Log into your Credit Repair Cloud Admin account. Explore! Click all the tabs.
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2. Click on the Facebook style notifications on top (for leads, messages and reminders).
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3. Take a few minutes to look all around the home page.  Add a “To-Do item” Add an Event to your schedule.  Click and explore your new workplace.
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4. Sample Client, and look through all the new tabs. Get to know the interface a bit.  We’ve designed it to be as intuitive as possible.
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5. Click on “My Company” Add your company information, your logo (to appear in your portal)
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6. Add your Team Members. Team members are anyone at your company that you’ve granted access to.  Usernames and passwords must never be shared.  Each user needs their own. You’re storing a lot of sensitive information so be careful with your login details.  As admin, you determine the permissions granted to all other users.
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7. Add some Affiliates.  They are your bread and butter. These are often mortgage brokers, realtors and other folks whose livelihood is dependent upon having clients with good credit.  They need you…and they are the fastest way to scale your business.
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8. Now watch the start-up video and watch the Credit Dispute Wizard.
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9. Now log in as Sample Client and try the Wizard for yourself.

Now log into the demos of Client and Affiliate Portal

See what your clients and affiliates will see.  It’s private label so our company name is never seen by Clients and Affiliates.

Visit www.secureclientaccess.com

Try User ID:  “client” and password “demo” to see what clients see.

Try User ID:  “affiliate” and password “demo” to see what affiliates will see.

Of course, these are demos.  Your own portal can have your logo and your company information.

The My Company Tabs are where you set all options and preferences for your company (i.e.; how you choose to configure the software,  team members, contact information, how your company appears to others and  communication preferences. These are all set by you in the My Company tabs.

If you’re a new user be sure to fill out your company profile, and your own team member profile. You may also designate a company or name  and email address for all automated notifications that send to clients and affiliates from your account.

All the settings that define your company and your use of the software are within these My Company tabs. No features are hidden. Take time to go through all the tabs to make all the choices. They are all controlled by you.

You will receive leads and clients from several sources.

1. From a web form on your site that sends you new leads
2. From an affiliate who logs into his portal and sends you leads
3. Or by manually entering the clients data.

This tool will import online reports from these 6 providers: PrivacyGuard.com (Users report that this one works best) enhanced.wellsfargoprotection.com(not recommended) IdentitySecure.com FreeScore.com FreeScore360.com Scoresense.com(not recommended)

Disclaimer: We are not a provider of credit reports and we are not affiliated with any credit report providers. How you handle reports is between you and your client.

Most of these services listed above have a free trial that includes 3 reports and scores for $1. Your client should order their reports directly with the Credit Report providers. Most users have their client  sign up and provide login details for the report. Once you’ve imported a credit report for a client, You do not need to import a credit report again for that same client.  Update items later in the “Dispute Items Page.” Visit that page for a video.

Steps to import the FRAME SOURCE of the Report

1. You must use Google Chrome and install a Chrome extension called “Allow Right Click” http://goo.gl/ak2rK
2. Visit the provider and open the report in Chrome
3. When you’re in the report be sure to choose “View Full Report“
4. Do a right mouse click in the middle of the report
5. Choose “VIEW FRAME SOURCE” (NOT “PAGE SOURCE”)
6. Click and highlight all the source code, Copy as usual and paste into the Import page in Credit Repair Cloud.

Works perfectly! Here’s a video!

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Steps are:

1. Client (or you, on behalf of your client) will sign up for a free trial and access a 3 bureau credit report and scores.
2. Copy the code from the page and paste it into Credit Repair Cloud.  All the data will import from all 3 bureaus (no more typing!)
3. The negative items will be flagged and saved as dispute items for the letter wizard.

The first 3 bureau report (and scores) are free.  If your client decides to keep the “credit monitoring” service with that company, they will be charged $12-15 per month until they cancel that service.  We have no relation whatsoever to the credit monitoring services, so remember to cancel if you don’t want the service. They each have a free (or $1) trial.  To access your 3 bureau report and scores immediately.  To use this Credit Report Import feature you will need to use one of the services that are supported.  Credit reports come from hundreds of providers in many formats.  We are not adding additional providers at this time.

The Dispute Wizard is the core of Credit Repair Cloud.  It creates dispute letters lightning fast.

The dispute wizard takes your negative items, guides you to tag them, and merges them into perfect dispute letters.  Before explaining about the dispute wizard, here’s important information to understand about the letters you will be creating so you can minimize data entry:  The Library has over 100 letters. You can add your own and edit them any way you like. Most of the letters fill in automatically by wizard 3, but there are a few “unusual” letters you’ll need to edit manually in the Wizard Editor page. There are also a 2 or 3 special letters that have “no” dispute items” at all. For those you’ll use the Wizard 3 button that says “Create a letter with NO Dispute Items.” There are Quick Videos to show you how to do these things.    As a rule of thumb:  If you follow default Wizard steps with the default letters, 95% of the time your work will be point and click with no editing.  But if you’re trying to do something special or use an unusual letter, yes, you’ll have some typing to do.  Most big companies who use our software save time by using the default letters.  This will save you time and money and reduce manual entry.

There are 2 ways that the Credit Report Items are added to Credit Repair Cloud:  Manually…or by Importing the online reports.  You can see videos for both in the Quick Videos page.

• If you’ve IMPORTED an online Credit report, you’ve already tagged your dispute items and all you need to do is Run Wizard 3, add saved items and follow the steps in the page.
• But if you’ve received a Paper or PDF credit report, or a report from a provider that can’t be imported, you’ll need to add the items manually…

For manually adding items to the wizard: Hold the report in your hand, circle the items you wish to disputes, and enter them into the wizard.  You can add all the info you like to the drop-down menus, so it’s always easy and fast.

• Wizard 1 is for ordering reports
• Wizard 2 will guide you to review reports and find errors
• Wizard 3 creates the dispute letters

Here is a video to show you how easy and fast this is:

Creating your Disputes in Wizard 3

Many people ask why the credit reports don’t automatically import and fill in the fields.  The answer is that this is not possible or practical.  What we’ve done instead is make it as simple as point and click.  Info and 1 minute demonstration are here on this page https://www.creditrepaircloud.com/features/dispute_automation

So how do I create a credit dispute letter fast?

Once you’ve entered in your clients, creditors…and added a few reasons and explanations of your own, then it’s just a matter of point and click and you will create perfect credit dispute letters in seconds. All you’ll need to type is the account number.  The rest is a few clicks…and this is faster than any other method.  Here is a huge timesaver when creating disputes:

Finding saved creditors fast (in Wizard 3)

If you have hundreds of creditors/furnishers saved to your account this will be a great time-saver.  When you are in Wizard 3 and choosing a creditor from your list, click “Select Furnishers” and start to type the first few letters of the creditor’s name.  The dropdown list will jump right to the record you are looking for.

Click to zoom

Credit Repair Cloud has a library with over 100 dispute letters.  You can also create your own.

Placeholders/Parameters

The letters are made with “Pleaceholders” (parameters) that auto merge the proper information into the letters in the Dispute Wizard.  Because of these “placeholders” it’s important not to alter the letters without understanding how they work.

• Never work directly in the library letters.
• Never write specific client or creditor information inside the library letters themselves.
• Always use the dispute wizard to create a letter.

Here’s important information to understand about the letters  so you can minimize data entry:  The Library has over 100 letters. Most of the letters fill in automatically by wizard 3, but there are a few “unusual” letters you’ll need to edit manually in the Wizard Editor page. There are also a 2 or 3 special letters that have “no” dispute items” at all. For those you’ll use the Wizard 3 button that says “Create a letter with NO Dispute Items.” There are Quick Videos to show you how to do these things.    As a rule of thumb:  If you follow default Wizard steps with the default letters, 95% of the time your work will be point and click with no editing.  But if you’re trying to do something special or use an unusual letter, yes, you’ll have some typing to do.  Most big companies who use our software save time by using the default letters.  This will save you time and money and reduce manual entry.

Want to use a letter that doesn’t have dispute items?  Use the Dispute Wizard and click the link below wizard 3 that says ” Create a letter for a client (with no dispute items)”

Many people ask “where are the bonus materials?”  If you’re a paid cloud user, you can download these from the home page of your credit repair cloud account.

Business Dashboard and KPIs!

The business dashboard feature is now live with real-time KPI’s (Key Performance Indicators) to track your sales growth.  Understanding yourconversion rate, churn rate and average revenue per client are your key metrics for scaling your business.  The dashboard can be seen by any admin or a custom role with appropriate permissions.   New parts will be added to this module over the coming weeks to give you a 360 degree view of your business and team.  Stay tuned.

Credit Repair Cloud will integrate with hundreds of other popular cloud applications like these:

Integration with other services is at the core of Credit Repair Cloud and we provide 2 options:

Frequently Asked Questions

 

TROUBLESHOOTING

Got a slow connection?  Are things working in a strange way?

We are on the world’s fastest cloud servers.  Our service will never slow. We are using the latest technology.  If you do not have the newest version of your web browser, our app may not work.  

99% of all support tickets are due to browser problems (on your computer).

Is our app running slow or strange? Before you write a support ticket, please try the following steps to solve the problem (and speed up your system)!

Follow these 3 steps for a happy and fast web browser (yes, all 3!):

1. Shut down and restart your computer. Why? Because restarting your computer frees up memory.
2. Delete all temporary internet files and cache — or an even better, run CCleaner (we love CCleaner and we use it daily here). Why do we clean out these files? Because your web browser saves garbage and old version of web pages. Our programmers work every night, so if your browser saved yesterday’s code (that has since been changed), strange things will happen. Keep your browser clean and happy. We love CCleaner and we run it daily on our own computers daily. There’s a Windows version and Mac version of CCleaner (both are free). Think of it as a purging cleanse.
3. Download the newest version of a different web browser. Why? It’s the best way to know if your original browser was messed up. We don’t like Internet Explorer. It comes with Windows, but it’s very slow and easily damaged. We like Firefox, Chrome and Safari. They’re much faster than Internet Explorer and have fewer problems. Best part is, they are all FREE!

*We know you love your old browser. Yes, change is scary and we feel your pain, but you won’t know if you have a browser issue until you restart, clean
things out and try a newer version of a different browser.

Firefox	Chrome	Safari

Visit this page for more tips to clean up, tune up and speed up your Internet Browser:  http://support.credit-aid.com/entries/23577522-Fix-Internet-Browser-Problems

Internet Explorer tends to be very slow and prone to problems. Many people IE it because it comes with windows, but if you’re experiencing sluggishness, or non-response, Internet Explorer is usually the culprit. We recommend Firefox, Chrome and Safari.  These are  much faster than Internet Explorer.  Be sure you have the newest version.  They’re all free

Be careful about add-ons and toolbars in any browser.  Add-ons affect your performance and many contain spyware and malware.  If it’s something free, beware.

Additional ways to improve a slow connection or sluggish computer.

Try all steps in order:

1. Turn off your computer and modem/router (and leave them both off( at the same time) for one minute.
2. Delete temporary internet files (in control panel — internet properties)
3. Try a different web browser (we like Firefox — and it’s free).

If these fail to help

1. Call your internet provider (usually your cable TV or phone company).  Ask them to test your connection.
2. Be aware that viruses and malware can also cause connectivity issues.

Additional Tips to speed up your system

• It’s important to clean out temporary internet files often.  You can do this in CONTROL PANEL – INTERNET PROPERTIES.  There is also a free program we love called CCleaner that does a fantastic job of this.
• Not seeing new content or changes in a page?  Your browser may be showing you old pages.  Clicking Control and F5 will force your browser to refresh a page.
• Don’t view our app from within an application like AOL.  User  just a browser.  We like Firefox, Chrome and Safari (have the newest version).
• Did you know that your IP may change every month?  When this happens, your computer will be extremely sluggish.  Turning off your computer and router (and having them both off at the same time for 1 minute) will solve this issue.

Trouble logging in?

• First make sure you are at the correct link. www.creditrepaircloud.com is correct for Team Members and www.secureclientaccess.com is correct for Clients and Affiliates only.

Make sure you are using the correct User ID and Password. These are case-sensitive and must always be typed the same (with no spaces).

Our products are supported by the people who build them. We don’t use call centers or have robots reply for us. Our development team are involved in support. If you don’t find an answer to your issue in our forums, submit a support request to get in contact and we will respond fast during business hours (9 am – 6 pm PST / Mon-Fri). Need phone support? Click here! Most issues are browser problems Click here! Seen our Video Tutorials? Click here! We now have 2 options for support: Self-Help Support, Quick Videos and E-mail Support tickets will always be FREE. *Premium Phone Support is $90/1 hour or $50/30 min. *Premium Support is live one-on-one IT support assistance for all products: Credit Repair Cloud, software questions, configuration, browser issues, windows and mac issues, web hosting, sitebuilder and more. Keenan can assist you directly on your computer using screen sharing. **If you’re just starting, this personalized assistance is for you. Book a session with Keenan
Your Support Team:		Tammy		Keenan		Daniel		Manya
Self-Help Options: Look here to see if your question is answered: http://support.credit-aid.com/forums/21633807-Credit-Repair-Cloud Most issues are caused by damaged browsers. Click here to fix your browser Learning to use Credit Repair Cloud? Click here for Quick Videos or User Guide. Still need help? Fill out a new support ticket and fill in all the fields. Please be the account holder writing from the email address you signed up with. We cannot communicate with anyone else due to security and safety of your client data). If you can explain the error and give us details we need to understand and recreate the error, we can help you surprisingly fast. If we cannot understand what you’ve written, it will delay the process. So please take a few minutes to write clearly with the details we need. Information we need in a Support Ticket: Your User ID (A User ID is not a name. It’s what you log in with). Your Client’s name What page were you on? What were you trying to do? What went wrong? What error message did you see? Steps to reproduce the error? What web browser and version # are you using? Did you try repairing your browser? Screenshots help. Learn how. WE WANT TO HELP YOU, but remember that we are not there with your so we need clear details of what you are seeing and doing that is causing a problem. Take a few minutes to help us to help you. Write one support ticket with details (not many back to back) or this will delay the support process.

Security is our #1 concern.

We’re storing a lot of sensitive client information. You might sound friendly but we don’t know you.

Please respect our rules of security.  They protect your clients and help to protect you from liability.

• Always write us from the same email address you signed up with.
• No bank will discuss your account with a 3rd party. Neither will we.
• Be cautious with the permissions you assign to your team members.
• All Team Members must have their own User IDs and Passwords.
• Multiple users cannot login and share one User ID.
• User ID’s and passwords cannot be shared. We monitor access and IPs.

Only write us from the same email address you signed up with. If you’re writing us from any other email address, you’re not the account holder.

• Only one person is the account holder. They signed our agreement.
• No other person can be “designated” as account holder.
• Please don’t be a 3rd party writing from any other email address.
• Telling us about another email address doesn’t make you account owner.
• Writing someone else’s name or email within your email doesn’t fool us.
• There’s no logical reason why you’re not writing from your same email.
• If your email isn’t working, fix your email issue, then contact us.
• We don’t give account information to a 3rd party. No exceptions.
• Accounts cannot be transferred. Data can’t be moved to another account.
• Write from the same email address you signed up with and we can help you.
• We don’t know the structure of your business. You could be an ex-employee or ex-partner trying to sabotage a company you’ve just left.
• Please understand that these rules are to protect protect clients.
• We do terminate accounts with security issues.

On our signup page, step 1 says:

“Enter your name and email as Account Holder. The Account Holder cannot change. Fill out this form only if you will be responsible for this account.”  You also signed an agreement that you understood and would follow our guidelines for security.

If you’re writing from the email address you signed up we will always help you fast.

If you’re a 3rd party who is not the account holder and you continue to make requests about someone else’s account we will consider that a security threat and we may ban your access.

We cannot make special account changes during a free trial

Support is limited during a free trial.  You can change many settings in your MY COMPANY tabs, but special Account changes require programmer hours and a free trial is intended to evaluate software, not to run a business for free.  Contact us after you’ve upgraded from your free trial.  If you’re the account holder we will be happy to help.

If you feel our security precautions are unusual

Ask Bank of America for access to someone else’s bank account…or contact Gmail, Facebook or Match.com and see how far you get with questions about someone else’s account.  They won’t do it and neither will we.

Thanks for understanding!