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A: The Fair Credit Reporting Act gives you the right to dispute any item on your credit report. If that item cannot be verified it must be removed. Even accurate negative items can often be removed. Some require negotiation. Credit-Aid Software guides you every step of the way: order free credit reports, remove errors, generate powerful letters written by attorneys, track your progress and keep your finances organized. It’s easy to use and it guides you the whole way. Credit-Aid Software automates the process of repairing credit. Credit-Aid is 100 percent legal and written by attorneys to use the credit reporting system to your advantage. Most people see positive results within 30 days.
A: Yes, credit repair is 100% legal and it works because of the law. The Fair Credit Reporting Act gives you the right to dispute any item on your credit reports. If an item cannot be verified it must be removed. This will immediately boost your credit score. Even accurate negative items can often be removed or negotiated away. We provide the tools for all common scenarios.
A: Credit-Aid enables you to do exactly what an expensive credit repair business does...at a fraction of the cost. With a few clicks of your mouse, handle every part of the credit repair process; order free credit reports, generate powerful letters written by attorneys that place the burden of proof on the credit bureaus and so much more. Most people see positive results within 30 days.
A: Credit repair is simple with our award-winning software. It creates all the dispute letters saving you countless hours. It makes credit repair as simple as clicking your mouse and it guides you the whole way. To see just how easy it is to use and receive fast results, please watch our 5 minute video tour on our main page.
A: Results depends entirely upon your own credit. 79% of all credit reports contain errors. This means that nearly 8 out of 10 reports will be improved instantly. Other items require more attention and sometimes negotiation. Credit-Aid has the tools for every common task. We have a very high success rate. Most people see positive results within 30 days.
A: If your credit score does not increase within 90 days, we will refund 100% of your purchase including shipping. Click here for more details (links to our legal stuff).
A: A guarantee of a certain score is impossible. If anyone makes such a claim you should be very cautious. However we do guarantee that your score will improve. We've seen people raise their score as much as 287 points in 30 days. Most people do see positive results immediately. Our software gives you all the tools you need to handle the process and it is a tremendous time saver.
A: No., there are no monthly, recurring or ongoing fees. This is “end user” software to install on your own computer and not a web based subscription service.
A: No., there are no monthly, recurring or ongoing fees. This is “end user” software to install on your own computer and not a web based subscription service.
A: Credit-Aid products come with a single user license; very much like Windows or Office or many other popular programs. Each software key issued can only be installed on one computer hard drive. This license is non-transferable. To install on a second computer will require purchasing an additional license. If you would like information about purchasing a multiple user license, click here for more information and pricing.
A: No, and it often works against you to handle disputes on line. You will greater success if handling all communication via old fashioned paper mail. It's more time-consuming for bureaus to process and if they do not reply and verify within a reasonable time (usually 30 days) they must must remove the disputed item from your report.
A: Free credit reports are your right by law. Reports and credit scores do not come included in our software but we do provide you the ability to order them easily with a mouse clicks from within our software. You’re entitled to free annual credit reports once a year. Credit “scores” however, are generally something that must be purchased from the companies that provide them. We do provide links for easy to access credit scores, as well.
A: We are not allowed to give advice about specific credit issues, however we offer plenty of information in our software, in our Credit Secrets eBook and in our credit repair blog. If you have general questions about running the software. Please visit this page to contact our support team. It will be received by a technician who can help you. Make sure to use the email address you used when making your original purchase and include any relevant details.
A: Our people! We have fantastic customer service and support (and we are really nice). To be honest, we do not pay attention to other company’s products. We are too busy selling our own and insuring customer satisfaction. We are the number one seller of consumer and professional credit repair software in America.
A: You can view our recommended products for professionals here at www.creditaidpro.htm
A: It will be nearly impossible and very frustrating to try to use our home user software to help your clients. Our "home-user" software is not meant for professional use. If you have clients to help or want to start a credit repair business, please visit www.creditaidpro.com to see our affordable professional software.
A: To contact a product specialist for a free consultation (or to hear about our professional software), please call toll-free 800-257-1192. You can also contact us here.y:
A: Click here for a company contact directory
A: Here is how to fix this immediately:
- Close Credit-Aid Software Completely.
- Click on your WIndows Start Button (on the bottom left of your screen). Navigate to All Programs - Credit-Aid Home and look for a file listed as "Check for Updates.
- Update your Credit-Aid Software from Version 7.0.1 to 7.0.4 (or the latest version prompted) and then activate with your Key Code. If you still have trouble >click here to contact our suport team! We want to help you:
A: Our home-use software is limited and only suitable for a home user. The professional versions can handle multiple clients. Our turnkey credit repair business packages have everything needed to start a credit repair business; advanced features, additional letters, support, and bonus materials that include client contract, rate sheet and power of attorney. For more information about pro software, please click here to visit the product information page. You can also call for a free consultation: toll-free at 800-257-1192.
A: We don’t have upgrades, because one product does not replace another...however when all client slots are full you could always buy another, and we always give discounts to repeat customers. If you are starting a credit-repair-business you will need a turnkey product. It has everything you need and it will more than pay for itself with the first few clients.
A: No, this is end-user software to install and run on only one (1) PC. It is not networkable. All of your important sensitive client data is safely encrypted on your own computer and not saved on a server where it can be accessed by anyone else. It you need it for more than one PC (a second computer or laptop), please contact us about purchasing additional licenses. We always give discounts to existing customers. Call Toll free 800-257-1192 or click here to visit our contact page.
A: Credit-Aid is written for Windows 7, Vista and XP. If you have a Mac that is running Windows 7, Vista or XP by using an emulator such as Parallels, we are told it will run fine. However, we do not support Macs.
A: Si! All of our software is available in Spanish.
A: Yes, the bureaus are bi-lingual and must accept letters written in Spanish.
A: Si! To speak with a representative in Spanish please call toll-free 1-800-257-1192
A: All affiliate information is posted here
A: Most Credit Reports ordered by consumers do NOT have credit "Scores." -- especially those ordered for FREE from the Annual Service, The scores are generally sold at a premium. Here is our recommended source if you are seeking actual credit "scores"
A: (Copied from EXPERIAN.COM) "The credit reporting agencies maintain individual credit files for each U.S. resident. They do not maintain combined files for spouses. Therefore, your credit report is separate and different from your spouse's. Joint credit accounts you have with your spouse will appear on both credit reports."
Because the bureaus maintain individual credit files for each US resident, it is easiest when communicating to the Credit Bureaus communicate as individuals, rather than trying to combine communications and disputes. When using Credit-Aid Software, it is advisable to create completely separate user profiles and completely separate request and dispute letters, rather than trying to copy and paste between spouses.
A: We are not affiliated with Microsoft and, therefore we will always be an "Unknown Publisher." This is just part of Windows security letting you know that our software has not been verified by Microsoft. When you seen "Unknown Publisher" simply continue the install process.
A: In Windows 7, Vista and XP, Windows has the ability to open zip files just like a folder. However, if your file associations are incorrect, Windows will not know how to open the zip file, or it could be trying to get you to buy another utility from another company like WinZip (not us). You do not need to purchase another program to open a zip file. Windows can do that all on it’s own. Don’t worry. Here is a solution:
Open a zip file in Windows:
- Double-click on the zip folder with the zipped file inside. A window should pop up with the file or files inside.
- Click "Extract All Files" in the top options bar. The extraction wizard will pop up.
- Select where you want the files to be extracted to. By default, Vista will extract them to a folder that has the same name as the zip folder, in the same location. If a folder by that name does not exist, Vista will create one.
- Click "Extract."
- Your files will be uncompressed and you will now see the Credit-Aid Setup file to run.
If that doesn’t solve the problem, you might need help resetting your file associations. Please send us a friendly email or call, explain the problem or error clearly, and we will be happy to help you.
A: We understand that the credit bureau websites can sometimes be "unfriendly." We have no affiliation to the credit bureaus. Our software does provide an easy link to connect you directly to their websites where you can order reports, but once you are in their websites we cannot control how they respond to you. The main function of our software is to generate the letters needed for disputing items in your reports, submitting them “in writing” to the bureaus, keeping track of your progress, and keeping it all organized. Viewing your credit reports on the credit bureaus web sites is completely dependent upon your own computer’s settings and your ability to provide the information that they request. We recommend using our software to create the report requests “in writing” so that you can create a paper trial. It takes the bureaus longer to items submitted in writing, which can often work in your favor.
A: We believe that software should be affordable. We also truly want to help people. We know that we have created the best credit repair software on the market and we also know that if you have success, you might tell a friend about it, and if enough people have success, we will sell plenty of programs, and help a lot of people, and everyone wins in the end.
A: No. Credit Doctor will only run properly on Windows 7, Vista and XP.
A: Although we've traveled everywhere from Moose Jaw to Medicine Hat, we are American and live in California and we have no knowledge of the Canadian Credit Laws. A Canadian version my be in the works soon, but for the moment, it takes all the hours in the day to improve our own American version.
A: If you are a mortgage, real estate, auto or credit professional wanting to repair your clients credit, our "home-user" version will not be useful to you. We offer "limited feature / limited use" versions of our software for "home-users" at a consumer-level price. Home-user versions are perfect for home users. However, here is why our home-user software is not useful for professionals to help "clients" "Home-user" versions only allow 3 profile names. You cannot add more names, you cannot delete them. There is no way to track more than 3 clients and you will not have the necessary paperwork needed to help your clients. Pro users who try to run a business with the home version will have no pro support. "Home-user" versions are only for home-users. Contact us at 1-800-257-1192 for information about professional software for a credit repair business.
A:"Invalid User String" means you are entering an incorrect name and code. This usually occurs when trying to "retype" the name and code we sent. Please try to "copy and paste" the name and code (instead of retyping) and you should have success. Remember that O’s and 0’s are different. O is a letter and 0 is a number. FYI: To cut and paste: Use Control + C to COPY and Control + V (Or Right Mouse Click + Paste) to PASTE it into the Activation window.
A: We send instant downloads the moment your credit card has been authorized. If you ordered the download version and received a confirmation letter that your card was charged or that your order has shipped, that means that we also sent your software and it is waiting for you at the email address that you have provided. If you don't see it in your inbox, please look in your spam folder before contacting us. 99% of the time that is where it is. If you have any trouble, please send us a friendly email explaining the error or trouble and we will be happy to help you.
A: This is a quirk in the Google Checkout system. If you purchased a download, you will only receive a download. If you paid an extra fee to purchase a backup CD/Shipped one will be shipped to you.
A: No problem! We will be happy to help you (up to one year from your original purchase), but to do this we must be able to find you in our system, so please send us an email with the name and email address used during your Credit Aid purchase (and an order number so we can look up your order information) . If you have used Google's email masking when placing your order, this could make it more difficult for us, so the more info you can provide, the better. We will be unable to regenerate and resend your download if more than one year has passed since your purchase.
A: We believe in our products and we know you will love them, too. Our software support team is available to assist you and will generally reply to any concern within 24 hours. If, however, they are unable to resolve your technical issues we will offer a full refund, within 30 days of purchase. To read full details of our guarantee and return policy click here.
A "corrupt" or "NCIS" error you are getting means that you are not downloading the entire program. It will not install unless you download the entire file. We send all downloads in the form of ZIP files. We now do this because Norton and other Antivirus products prevent downloads of exe setup files. If you have downloaded the entire zip file, it will open if you choose OPEN or RUN and inside the ZIP file is the Credit-Aid setup file. Doubleclick on the Credit-Aid setup file and in a few seconds the installer will start. Make sure you follow the defaults when installing and DO NOT TRY TO CHANGE THE LOCATION WHERE CREDIT-AID WANTS TO INSTALL! If you are double clicking on the file you have downloaded and nothing happens, or you get an error message that Windows doesn't know what to do with it, you probably haven't downloaded the entire file.
We test the links daily and they generally take 2 Minutes to download on standard DSL or Broadband, but occasionally your antivirus or internet settings on your computer may be preventing you from completing the download. If you are getting error when trying to download and install the software, here are the steps to take to correct this problem:
Delete the partial file you have downloaded
Delete ALL temporary internet files (Control Panel – Internet Settings)
Completely SHUT DOWN and RESTART your computer
Download the file again and remember to save it to your desktop. Make sure you have the full 13.2 megabytes. Once it has downloaded, you can check the file size by doing a right mouse click on the file itself and choosing PROPERTIES (with the left mouse button). If you have downloaded the entire file it should install perfectly.
If for any reason this does not work, please send us a friendly email to contact our support team with detail of the problem you are having, along with your order number (and the email you used during purchase and we will be happy to help you further. We want to help you.
Activation letters are sent IMMEDIATELY when your credit card is charged. Our system is automated. If you did not receive your activation letter, first please look in your SPAM or BULK email folder. That's where they sometimes end up, because spam filters also can filter out important mail.
If you do not see your activation letter in your SPAM or BULK email folders, please do not call our sales staff. They are in a separate location and they cannot help with technical matters. Contact our support team and we will be happy to help you very quickly, however, before you do, please read the following so we can help you.
We are able to resend activation details two (2) times -- or up to one (1) year from the date of purchase (whichever comes first). Please help us to find your order by providing the following information:
Your Name and Company
Your Phone Number
Your Order Number (if you have it)
The exact software version you purchased
The EXACT email address used during the ORIGINAL purchase.
Please note that our system will only resend to the EXACT email address used during the original purchase. No exceptions.
**Please note that your software is licensed to use on only one (1) computer. We monitor how many times it's been downloaded, and if you've attempted to install it on more than one (1) machine. If you would like to install it on more than one computer, please contact us about purchasing additional copies at discount (ie; multi-user licensing).
